Refund policy

Refund, Return, Cancellation & Order Modification Policy

Effective Date: July 2, 2026

At Madhurya Handmade, we are committed to delivering premium handcrafted products with the highest standards of quality and care. As our products are handmade and seasonal, we request all customers to carefully read the following policies before placing an order.

1. Refund & Return Policy

1.1 No Return Pickup Policy

Due to the festive and time-sensitive nature of our products, Madhurya Handmade does not provide return pickup services for any orders.

If you are not satisfied with the product received and wish to return it, you will be required to courier the product back to us from your end.

1.2 Return Window

Any return must be initiated within 10 days from the date your order is marked as delivered.

Requests made after 10 days from the delivery date will not be eligible for a refund.

1.3 Eligibility for Refund

To qualify for a refund, the product must:

  • Be unused, unworn, and in its original condition.
  • Be returned in its original packaging with all tags, accessories, and complimentary items, if any.
  • Not be damaged, altered, repaired, or tampered with after delivery.
  • Be securely packed to avoid damage during return transit.

1.4 How to Return the Product

If you are not satisfied with the item received, you may courier the parcel from your end to the following address:

Madhurya Handmade
G-43, ABC (Angel Business Center)-2
ABC Circle, Sudama Chowk
Mota Varachha
Surat – 394101
Gujarat, India
Mo: +919726279199

Once the parcel has been dispatched, kindly share the courier tracking slip along with a picture of the item being returned with our customer care team for verification at +917990221528

Upon receiving and verifying the tracking details, we will initiate the refund process for the returned item.

Return courier/shipping charges must be borne by the customer and are non-refundable.

1.5 Handmade Product Disclaimer

Every Madhurya Handmade product is individually handcrafted.

As a result, minor variations in colour, finish, bead placement, thread pattern, texture, or overall appearance are natural characteristics of handmade products and should not be considered manufacturing defects.

1.6 Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

Please contact our customer care team within 48 hours of delivery and share:

  • Your Order Number
  • Clear photographs of the product
  • Images of the outer and inner packaging, wherever applicable

After verification, our team will provide the appropriate resolution.

1.7 Refund Process

Once the required return tracking slip and product photograph have been shared and verified, the refund will be initiated.

  • Refunds will generally be initiated within 1-2 business days after verification.
  • Once initiated, the amount may take 2-3 working days to reflect in your original payment method, depending on your bank or payment provider.
  • Original shipping charges and return courier charges are non-refundable.

1.8 Late or Missing Refunds

If your refund has been initiated but has not yet been received:

  1. Check your bank account or original payment method.
  2. Contact your bank or payment provider, as processing timelines may vary.
  3. If the issue persists, contact us at +919726279199

2. Order Modification & Addition Policy

2.1 Order Processing

To ensure timely processing and dispatch, orders are processed and packed immediately after they are successfully placed.

2.2 No Order Modifications

Once an order has been successfully placed, it cannot be modified, edited, or updated.

Requests to add, remove, replace, or change any product(s), quantity, variant, shipping address, contact details, or any other order information cannot be accommodated.

2.3 Additional Purchases

Customers wishing to purchase additional products after placing an order must place a new order through our website.

Each new order will be processed independently and will be subject to the applicable shipping charges.

2.4 Order Merging

Requests to combine or merge multiple orders into a single shipment cannot be guaranteed and may be declined due to the stage of order processing and packing.

2.5 Exceptions

Madhurya Handmade reserves the right, at its sole discretion, to accommodate modification requests only if the order has not yet entered the processing or packing stage. Such requests are not guaranteed and will be considered on a case-by-case basis.

3. Cancellation Policy

3.1 No Order Cancellation

Once an order has been successfully placed, it cannot be cancelled, modified, or changed.

3.2 Handmade & Seasonal Products

As our products are handmade, seasonal, and production begins shortly after an order is received, cancellation requests cannot be accommodated once an order has been confirmed.

3.3 Refusal of Delivery

Refusing to accept delivery does not qualify as order cancellation.

In such cases:

  • Original shipping charges are non-refundable.
  • Return shipping charges (if applicable) are non-refundable.
  • Any handling or courier charges incurred will be deducted from any eligible refund.

3.4 Exceptions

Madhurya Handmade reserves the right to cancel an order due to:

  • Product unavailability.
  • Pricing or technical errors.
  • Payment verification issues.
  • Suspected fraudulent transactions.
  • Circumstances beyond our reasonable control.

In such cases, customers will receive a full refund to their original payment method.


4. Shipping & Delivery Disclaimer

While we strive to dispatch and deliver all orders within the estimated timelines, delivery schedules are subject to the operations of third-party courier partners.

Madhurya Handmade shall not be held responsible for delays caused by:

  • Weather conditions.
  • Natural disasters.
  • Government restrictions.
  • Transport disruptions.
  • Public holidays.
  • Festivals or peak-season courier delays.
  • Strikes or labour disruptions.
  • Any other circumstances beyond our reasonable control.

Such delays shall not constitute grounds for cancellation, refund, or compensation.

Contact Us

If you have any questions regarding this policy, please contact us:

Madhurya Handmade

Email: support@madhuryarakhi.com

WhatsApp: +91 7990221528